General Payment Policies
All patients are financially responsible for services received at United Therapies. United Shockwave Services, Ltd. will bill your insurance company and other verified third party reimbursement agents for all charges incurred, with the understanding that, ultimately, all charges are the responsibility of the patient.
Please come to United Therapies prepared to provide complete billing information required by your insurance company. This would include insurance cards, policy numbers, insurance billing address, claims forms, authorizations, referrals, etc. You will also be required to authorize an appropriate release of information and assign payment of insurance benefits to United Therapies. This will occur as part of the registration process.
|Will my insurance cover the procedure?||
United’s insurance verification department will make every effort to verify insurance coverage prior to the patient’s date of service. A billing representative will attempt to contact you prior to the procedure to verify demographic and insurance information.
|What if I have a secondary or supplemental insurance policy?||
If your medical coverage involves more than one insurance company, United Shockwave Services, Ltd. will bill the additional companies. Please make sure to provide us with the additional insurance information as listed above for any secondary or supplemental insurance policies.
|What if I am a self-pay patient?||
If you are a self-pay patient or you have an unmet deductible or coinsurance, you may be asked for payment at the time of service. Self-pay refers to a patient who has no insurance benefits or no coverage for the scheduled procedure. Ultimately, all charges are the responsibility of the patient.
|Does Medicare cover my procedure?||
We do not accept Medicare or Medicaid for ESWT at this time. Please note that this includes Medicare/Medicaid patients who wish to be treated as "self-pay" patients. If there is a change in our policy with respect to these cases, we will post it here. We apologize for the inconvenience.
|What is United’s payment process?||
Even though you have health insurance, with the exception of approved Medicare, Medicaid and most HMO services, you, the patient/guarantor is primarily responsible for payment of the bill. You will receive a monthly statement notifying you of your account balance.
|What are my options for payment?||
Payments may be paid by cash, check or credit card (Visa or Master Care are accepted).
|What if I have questions about my insurance or bill?||
If you have any questions regarding charges or billing, please feel free to contact a patient service representative at 847.297.8712 or toll-free at 877.465.4845. Our hours of operation are 8:00 am to 5:00 pm (CST), Monday through Friday.
|Who do I call with a complaint or concern?||
United Therapies strives to achieve excellence in every aspect of a patient or family member’s visit. If a complaint or concern is brought to our attention, we will facilitate an inquiry and coordinate a resolution and appropriate response with the proper staff members.