United’s insurance verification department will make every effort to verify insurance coverage prior to the patient’s date of service. A billing representative will attempt to contact you prior to the procedure to verify demographic and insurance information.

Based on the insurance information provided, insurance benefits will be verified, services will be pre-certified, and a billing representative will attempt to estimate the patient/guarantor’s financial responsibility.

If patients have less than full insurance coverage, a deposit equal to the estimated non-covered portion of the services may be required upon registration at the time services are rendered. Payment of any outstanding self-pay balances from previous services may also be requested. Payment may be made by cash, check or credit card (Visa and Master Card are accepted).

If your medical coverage involves more than one insurance company, United Shockwave Services, Ltd. will bill the additional companies. Please make sure to provide us with the additional insurance information as listed above for any secondary or supplemental insurance policies.

If you are a self-pay patient or you have an unmet deductible or coinsurance, you may be asked for payment at the time of service. Self-pay refers to a patient who has no insurance benefits or no coverage for the scheduled procedure. Ultimately, all charges are the responsibility of the patient.

A self-pay patient will be contacted to discuss charges and to make payment arrangements prior to the date of service. Once a patient is contacted and payment arrangements are determined, a 50% self-pay discount will be applied. If the patient is unable to make payments for the reduced amount, a Financial Assistance application will be offered to the patient for completion.

We do not accept Medicare or Medicaid for ESWT at this time. Please note that this includes Medicare/Medicaid patients who wish to be treated as "self-pay" patients. If there is a change in our policy with respect to these cases, we will post it here. We apologize for the inconvenience.

Even though you have health insurance, with the exception of approved Medicare, Medicaid and most HMO services, you, the patient/guarantor is primarily responsible for payment of the bill. You will receive a monthly statement notifying you of your account balance.

You are responsible for the payment of all balances due on your account in a timely manner, regardless of whether your insurance has paid or not. All delinquent accounts older than 90 days may be subject to additional collection fees and may be subject to interest charges of 1.5% per month, which is 19% per annum.

If you have not received notice of payment from your insurance company, contact your insurance carrier to expedite payment. You may receive requests from us asking for your assistance with your insurer to pay your account. We will work with you to make sure your insurer provides payment for services rendered.

Payments may be paid by cash, check or credit card (Visa or Master Care are accepted).

United Shockwave Services, Ltd. offers budget plan payment arrangements to patients who are unable to pay outstanding balances in full. Patients who are unable to pay outstanding balances in full or make budget plan payment arrangements may request financial assistance. All requests for financial assistance applications will be evaluated for eligibility.

Professional Service Billing
United Therapies is pleased to inform you that this is a physician-owned company. It is possible that your physician may be part owner of the company. In some cases, United Therapies also provides billing services for some physicians.

If you have any questions regarding charges or billing, please feel free to contact a patient service representative at 847.297.8712 or toll-free at 877.465.4845. Our hours of operation are 8:00 am to 5:00 pm (CST), Monday through Friday.

United Therapies strives to achieve excellence in every aspect of a patient or family member’s visit. If a complaint or concern is brought to our attention, we will facilitate an inquiry and coordinate a resolution and appropriate response with the proper staff members.

If a patient, family member, or accompanying friend has a concern related to patient care, please contact a member of our Management Team at 847.823.1949.

For questions or concerns related to billing, please contact a member of our Billing Office Management at 847.544.5865.

For complaints or concerns related to privacy, please contact our Complaint Designee (or Privacy Officer) at 847.823.0340.